Storage Mitcham Terms and Conditions for Storage and Removal Services

These Terms and Conditions set out the basis on which Storage Mitcham provides storage and related removal services to consumer and business customers in the United Kingdom. By making a booking, paying a deposit, signing any job sheet or instructing us to proceed, you agree to be bound by these Terms and Conditions.

These Terms and Conditions apply to all storage arrangements and any associated removal, collection or delivery services unless we agree otherwise in writing.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, firm or company who requests storage or removal services from Storage Mitcham.

Goods means the items entrusted to us for storage or removal, including any packaging, unless otherwise stated.

Services means any storage, removal, collection, delivery, packing, handling or related services provided by Storage Mitcham.

Contract means the agreement between the Customer and Storage Mitcham, incorporating these Terms and Conditions and any written quotation or confirmation we provide.

Scope of Services

Storage Mitcham provides storage units and related services, together with optional collection, loading, transport and delivery of goods to and from our storage facilities and other locations within our operational area. The precise scope of services for each booking will be as described in our written quotation or confirmation.

We may use our own vehicles, equipment and staff or approved subcontractors to carry out the services. Where subcontractors are used, we remain responsible for the proper performance of the Contract.

Quotations and Pricing

Any quotation given by Storage Mitcham is an invitation to treat and not a binding offer. Quotations are typically based on the information provided by the Customer regarding the quantity, nature and location of the goods, access conditions and required dates.

Unless otherwise stated, quotations are valid for 30 days from the date of issue. We reserve the right to withdraw or revise a quotation at any time before a booking is confirmed.

Additional charges may apply where:

Access conditions differ from those described by the Customer.

There are additional flights of stairs, long carrying distances, or delays beyond our reasonable control.

The volume, weight or nature of the goods differs from the information provided.

Extra services are requested, such as packing, dismantling, assembly or waiting time.

Any such additional charges will be calculated in accordance with our current tariff and are payable by the Customer.

Booking Process and Confirmation

A booking will be treated as confirmed only when:

The Customer has accepted our quotation or provided a clear written instruction to proceed; and

We have issued a booking confirmation, which may be by email or other written method; and

Any deposit requested by us has been received in cleared funds.

The Customer is responsible for ensuring that all details on the booking confirmation are accurate, including addresses, dates, times, contact details, and the description of services. Any discrepancies must be notified to us promptly in writing.

We reserve the right to refuse or cancel any booking where we reasonably believe that the goods present a safety risk, include prohibited items, or would breach any law or regulation.

Customer Obligations

The Customer must:

Provide full and accurate information regarding the goods, locations, access, parking, and any relevant restrictions.

Ensure that all goods are properly packed and prepared for storage or removal, unless packing services have been explicitly included.

Arrange suitable parking for our vehicles at all relevant addresses, including any permits or permissions required.

Be present, or ensure a responsible adult representative is present, during collection and delivery, to provide access, instructions and confirmation of work completed.

Ensure that all goods presented for storage or removal are owned by the Customer or that the Customer has full authority from the owner to store or move the goods.

Payments and Charges

Unless agreed otherwise in writing, payment is due as follows:

Any deposit required must be paid at the time of booking confirmation.

Storage fees are payable in advance, typically on a calendar monthly or four-weekly basis, as notified to the Customer.

Charges for removal, collection or delivery services are payable either in advance or on the day of service before completion, as stated in the quotation or confirmation.

We accept payment by the methods notified to the Customer from time to time. All payments must be made in pounds sterling. Time for payment is of the essence.

Where payment is not received by the due date, we may:

Refuse to perform or continue any services.

Charge interest on overdue sums at the statutory rate applicable under UK law.

Apply administrative charges for late payment reminders.

Exercise a lien over the goods held in storage or in our possession until all outstanding sums, including interest and charges, are paid in full.

Storage Period and Access

The storage period will commence on the date the goods are received into our facility and will continue until the Contract is terminated in accordance with these Terms and Conditions.

Access to stored goods is subject to our facility opening hours and any operational requirements. The Customer may be required to book access in advance and to provide identification. We reserve the right to restrict access where charges are overdue or where necessary for safety or legal compliance.

The Customer must not store, or attempt to store, any goods which are prohibited under these Terms and Conditions or by law.

Cancellations and Amendments

The Customer may cancel or amend a booking by providing written notice. Any applicable cancellation or amendment charges will depend on the amount of notice given before the scheduled service date.

Where at least seven days notice is given, we will usually refund any deposit paid, subject to any non-refundable third-party costs incurred.

Where less than seven days but more than 48 hours notice is given, we may retain all or part of the deposit or charge a reasonable cancellation fee to cover our costs.

Where less than 48 hours notice is given, we reserve the right to charge up to the full service fee, particularly for removal or collection services reserved for a specific day and time.

Any request to change a date, time or scope of services will be subject to our availability and may result in additional charges. We are under no obligation to accommodate amendments but will make reasonable efforts to do so.

If we need to cancel or reschedule a service due to circumstances beyond our reasonable control, such as severe weather, vehicle breakdown, staff illness or legal restrictions, we will notify the Customer as soon as reasonably possible and offer an alternative date or a refund of any sums paid for the affected services. We are not liable for any indirect or consequential loss arising from such cancellation or rescheduling.

Prohibited and Restricted Items

The Customer must not store or request us to move any of the following items:

Explosives, flammable or combustible materials, pressurised gases, firearms, ammunition, or weapons.

Chemicals, corrosive substances, toxic or hazardous materials, including asbestos or any items classified as dangerous goods under UK regulations.

Perishable goods or any items requiring temperature-controlled storage.

Animals, plants or other living organisms.

Stolen goods or items obtained illegally, counterfeit goods, or any items whose possession or transport is unlawful in the United Kingdom.

Cash, jewellery, precious metals or stones, securities, or other high-value items unless we have explicitly agreed in writing to store them and appropriate insurance arrangements are in place.

We may refuse to accept or may remove any prohibited or unsafe items at the Customer's expense and may notify the relevant authorities where required by law.

Waste Regulations and Disposal

Storage Mitcham operates in accordance with applicable UK waste regulations. We are not a general waste carrier or disposal service. The Customer is responsible for ensuring that any unwanted items are lawfully disposed of and not left on our premises or in our vehicles unless a separate disposal service has been agreed.

Where we agree to remove items for disposal, we will do so in line with relevant environmental laws and regulations. Additional charges will apply for disposal or recycling services, based on the nature and quantity of items and any applicable fees or levies.

The Customer must not present hazardous or regulated waste for disposal without our prior written consent and full disclosure of the nature of the materials. We reserve the right to refuse or to impose special conditions on the handling and disposal of any such items.

Condition of Goods and Packing

Unless we have specifically agreed to provide packing services, the Customer is responsible for ensuring that all goods are properly packed, protected and labelled for storage and transport. Fragile, delicate or high-value items should be appropriately wrapped and marked.

We are not responsible for damage arising from poor or inadequate packing by the Customer, inherent defects in the goods, or normal wear and tear.

Where we provide packing services, we will exercise reasonable care and skill, using suitable materials. However, no packing method can guarantee that goods will not be damaged under all circumstances, and our liability remains subject to the limitations set out in these Terms and Conditions.

Liability and Limitations

We will exercise reasonable care and skill in providing the services and in safeguarding the goods while in our possession. However, our liability is subject to the following limitations.

We are not liable for:

Loss or damage arising from events beyond our reasonable control, including but not limited to fire, flood, storm, terrorism, civil unrest, industrial action, or acts of public authorities.

Loss or damage due to latent or inherent defects in the goods, including defective construction, immaturity, or susceptibility to damp, mould, rust or infestation.

Loss of data on electronic devices, or damage to items which are fragile or not suitable for transport or storage unless specific arrangements have been made.

Indirect or consequential losses, including loss of profit, loss of business, loss of opportunity or emotional distress.

Unless otherwise agreed in writing, our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable market value of the affected items, up to an overall limit that we may specify in our quotation or confirmation. The Customer is strongly advised to arrange adequate insurance for the goods, whether through us or independently.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be limited or excluded.

Insurance

We may offer or require specific insurance cover for goods while in storage or in transit, subject to separate terms and conditions and the payment of an additional premium. Any insurance arranged through us will be based on information provided by the Customer and will be subject to the terms of the relevant policy.

The Customer remains responsible for checking that any insurance arranged, whether through us or independently, is adequate for their needs and reflects the full replacement value of the goods.

Right of Lien and Sale of Goods

We have a right of lien over all goods in our possession for any outstanding sums owed to us under any Contract with the Customer, including storage charges, service fees, interest and costs.

If any sums remain unpaid for more than a reasonable period, we may, after giving the Customer written notice, sell or dispose of some or all of the goods in order to recover the outstanding amounts. Any surplus proceeds, after deducting our charges and expenses, will be held for the Customer. If proceeds are insufficient, the Customer remains liable for any shortfall.

Data Protection and Privacy

We collect and use personal data in order to manage bookings, provide services, process payments and comply with legal obligations. Personal information will be handled in accordance with applicable UK data protection laws.

We may share necessary information with staff, contractors, insurers and regulatory authorities where required for the performance of the Contract or by law. We will not sell personal data to third parties.

Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of our services, they should notify us as soon as possible, providing full details of the issue and any supporting evidence. We will investigate and respond within a reasonable time frame.

We will seek to resolve complaints informally in the first instance. If a dispute cannot be resolved amicably, either party may consider formal legal action in accordance with the governing law and jurisdiction provisions set out in these Terms and Conditions.

Variation and Severability

We may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract unless a change is required by law or regulatory authority.

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision will be deemed modified to the minimum extent necessary or, if not possible, deleted. The remaining provisions will continue in full force and effect.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation, whether contractual or non-contractual.

By proceeding with a booking or using our storage or removal services, you confirm that you have read, understood and agree to these Terms and Conditions.